Yes, that’s the new slogan for the US Postal Service. We can’t really guarantee our carriers won’t damage your mail.
Let’s see, where to begin???
I opened my mail box yesterday, whereupon I found a large 8 x 10 envelope from SHUTTERFLY (that’s right, the place that prints photos) SHOVED and folded unceremoniously inside. We all know folded photos can’t be good, can they?
I then PRIED the package out of the mail box, which clearly had FORCIBLY been inserted into said mailbox. And I had to get down on my hands and knees to do this task, because clearly this mail carrier had worked REALLY diligently to cleverly jam that package in there.
Inside the package were photos I had printed. Photos of my recently deceased father. Photos I planned to frame and give as remembrances.
Crumpled. As in, I can’t frame these and they need to be replaced. I take a deep breath, and head out to wage battle.
Upon visiting my local post office at noontime, I rang the bell to talk to a supervisor. I rang it again. I waited 2 minutes and rang it again. Being heroic, I decided to give it one more time before heading to the counter.
The counter being staffed by one person. At noontime. With a really long line. I don’t need the counter person, but I need their help in obtaining a warm body to speak to.
They finally drag Mr. Mail Supervisor from his cozy lair in the back of the Post Office, who assured me he took these things seriously. I explained I wanted to be reimbursed for the cost of the photos, as the envelope had clearly been shoved and folded into my mailbox. And the corner of the envelope lined up perfecly with the bracket and screw holding the box onto the split rail fence. And I mean alignment like the stars.
And I explained, it’s really about the principle, not the expense. My personal items were deliberately and carelessly damaged.
Mr. Mail Supervisor calls me later that day. He had a little chat with Mr. Mail Carrier.
You see, the Mr. Mail Carrier SUDDENLY remembered that that particular package had already been damaged. And anyway, he THOUGHT they were 4 x 6 photos. Yes, the envelope contained a batch of those too. Funny how you took time to evaluate that that little fact. Amazing how you guys are so stupid, that you essentially threw one another under the bus trying to cover up a conspiracy like two idiots from junior high.
I explained in the nicest of ways that I found their excuse/story wildly disengenuous. As in , I don’t believe you one bit. And not only was I unhappy about this incident, but the many others that had occurred over the last 6 months.
Here’s a list of items that were left beside my mail box, 50 yards from my home, exposed to weather and any old person that just might have wanted to rip the stuff off:
$200 worth of clothing from LL Bean
$150 worth of clothing from Talbots
$100 worth of clothing from Lands End
$100 worth of clothing from Banana Republic
All of my accumulated mail from a 10 day vacation
Prescription drug medication
College diploma sent to my visiting nephew left out in the raging thunderstorm.
Vintage items bought from EBAY
I guess the question, begs, are there any consequences for these people?? I went to the Post Office IN PERSON, each and every time to register a complaint. But these things keep happening.
You and I would be fired from our jobs if we repeatedly showed the disrespect that these people apparently have for people’s possessions and personal mail.
Mr. Mail Supervisor acted shocked about my extensive laundry list and seemingly took a bunch of notes on the phone, but that’s all for show. And like the title of my post, he couldn’t even promise when I reorder the photos, that they could be re-delivered properly. The new Post Office – we’ll deliver the mail however we feel like it. And tough if you don’t like it.
Well Mr. Mail Supervisor and Mr. Mail Carrier, you might not be paying for my photos, but I can sure write about what a crappy service you provide.
And sometimes that is all the satisfaction you need.
3/26/09 – Addendum. OOPS – WE DID IT AGAIN! That’s right, Mr Mail Carrier from earlier this week left expensive software at my mail box today! WOW, that’s takes some cahones buddy. Don’t worry. Mrs. Ticked off Customer did her best to make sure you are quaking in your boots as to whether or not you might have a job to go back to. Cause I can sure think of plenty o’ folks that could use the work.
4/10/09. A good update: Thanks Shutterfly for reprinting these for FREE and better yet, sending them UPS!!!!